Step 1
Important: This erases all personal content on your phone and restores the factory settings.
Then input the keys in the following order:
- Charge your phone for at least 60 minutes.
- If your phone cannot load the start screen, reset and restore your phone as instructed below.
Important: This erases all personal content on your phone and restores the factory settings.
- Press and hold the power and volume down keys simultaneously for 10-15 seconds. Release and the phone will restart.
- Right after this press and hold the volume down key. If it is complete, an exclamation mark (!) is shown on the screen (release the volume down key).
Then input the keys in the following order:
- Volume up.
- Volume down.
- Power.
- Volume down.
- Wait for your phone to reset, during the reset there will be gears rotating on the screen for up to 5 minutes, after which the screen goes blank for ~30 seconds and then your phone will restart.
- Go through the initial phone setup, if the date and time are shown, ensure the values are correct.
- Disconnect the charger.